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What is the Role of an IT Support Specialist? And A Guide to Being One

A highly skilled individual with a solid foundation in software and technology is an IT support specialist. If you have sophisticated computer abilities and are good at solving problems, you might want to think about working in this in-demand industry. In this post, we describe the duties of IT support professionals and how to turn them into one.

What exactly is an IT support specialist?

An IT support specialist advises users and fixes computer problems. People in this position are in charge of assisting users with just about any technical issues they may encounter. You need to have excellent communication skills and familiarity with standard computer systems if you want to work in this profession. It’s your responsibility to resolve any IT issues that customers or clients may encounter.

What tasks does an IT support specialist perform daily?

The strong demand for IT support specialists is primarily due to the importance of their work to the smooth everyday activities of most firms. The following tasks can be expected of an IT support specialist:

The typical pay for IT support specialists

According to Indeed Salary, whose pay data is often updated, the average annual compensation for a support expert is $43,905. Industry, geographical area, amount of education, and experience all affect salary.

Skill sets for IT support specialists

An IT support specialist is knowledgeable about technology and at ease fixing computer problems. A competent IT support specialist also possesses the following abilities:

How to Start a Career as an IT Support Specialist

To become an IT support specialist, follow these steps:

1. Get a university degree

Candidates with great computer abilities are in high demand from employers. Although individuals without a college education may be taken into consideration, obtaining a bachelor’s or associate degree in computer science or a closely related field of study will make you stand out from the competition. Regardless matter whether you earn a degree, you’ll likely require some training to be competent enough to perform successfully in this role.

2. Improve soft skills

Take steps to build the soft skills you’ll require in this profession in addition to your technical skills. To demonstrate that you can comprehend a users wants completely and find the best solution for them, engage in active listening. A significant portion of this profession involves chatting on the phone frequently, so be sure you are also proficient in verbal communication.

3. Make a program for an internship or entry-level position.

Although there are many entry-level IT positions available, you can also start your career in this field by doing an internship. Ask insightful questions and make the most of your networking opportunities during your internship. An internship frequently leads to a full-time job.

How to Build a Successful Career as an IT Support Specialist

An ideal IT skill set is dynamic and offers space for expansion. To develop your profession as an IT support specialist, take the following actions:

1. Get certificates

Obtaining certificates demonstrates to companies that you possess a unique combination of talents. Some businesses employ IT support experts to offer help for a single platform or specialty. A certification from the list below might be worth pursuing:

2. Acquire expertise

You may eventually be given a higher-level job inside your organization following a couple of years of being employed in a position where you help internal users or clients. Show that you have the knowledge and abilities to enhance the functionality and styling of the firm’s computer systems. The potential for success may even be greater if you operate for a hardware or software company. You might eventually progress to positions like a software engineer or computer network administrator.

3. Network

Developing relationships with others in the field can help you progress in your career. Join several IT professional groups to network with other IT support professionals. Bring extra business cards to gatherings where you network so that you can distribute them. Make sure you stay in touch and build a professional connection with everyone you meet.

4. Improve your resume.

Your resume should be updated to reflect your most recent education, employment history, and certifications. Provide the company’s name, your position, and the duties you undertook for every employment entry. Strive to highlight the responsibilities that are most pertinent to a career as an IT specialist, emphasizing important abilities that might transfer to such a position.

5. Seek jobs as an IT specialist

Find local openings for IT specialists and apply for the ones that most suit your skills. While applying for jobs, keep in mind that small businesses frequently have fewer experience requirements if you lack the necessary amount of relevant expertise. With your newly produced CV and a cover letter that’s been tailored for the prospective employer and the role, submit applications for the jobs for which you are most qualified.

Workplace for IT professionals

IT specialists generally operate in offices with the following features:

Reasons to Work as an IT Support Specialist in 2023

There are numerous compelling reasons to work as a tech support specialist in 2023. There are a few additional factors that might influence your choice to make a career in IT support, in addition to the excellent job outlook and numerous prospects for career progression.

Job Qualifications for IT Support Specialist

IT support specialist work demands differ depending on the firm and employment level. Businesses frequently have their requirements for technical proficiency, amount of expertise, and educational background.

The following information explains some of the prerequisites for becoming an IT support specialist.

Career Options for IT Support Specialists

IT support specialists have a wide range of job options. This profession provides an array of specializations, from entry-level technical support employment to senior tech-related jobs. The most typical positions for IT support specialists are shown below.

1. Expert in Network Support

National average yearly salary: $65,450

Primary responsibilities: The activities associated with networks, such as troubleshooting, upholding network security, and assessing network problems, are handled by network support specialists, who are equivalent to IT support specialists in this regard.

2. Help specialist for computer users

National average yearly salary: $52,690

Primary responsibilities: A computer user support professional is a customer service specialist who handles inquiries from consumers, answers emails, and helps users with technological problems.

3. Specialist in Senior Technical Support

National average yearly salary: $65,086

Primary responsibilities: The IT support teams are managed and led by a senior technical support specialist. The position also entails several administrative duties like project management, hiring, and training for entry-level IT support workers.

What Is the Time Frame for Becoming an IT Support Specialist?

A typical training period for IT support specialists is three to five years. The length of time it takes, though, largely relies on the educational level you’re going for. Also, as requirements differ depending on the organization, it depends on their needs.

It will take you two to three years to complete your study and be prepared to hunt for employment if you’re looking for an Associate Degree in Computer Science. You would need to complete a bachelor’s degree within a period of four to five years if you choose to do so. Attending a coding boot camp is another option that will hasten your preparation.

Top Colleges & Education for a Career as an IT Support Specialist

An IT support expert can pursue a variety of excellent academic programs and career paths. A few of the options you have after receiving your high school diploma are mentioned below.

Bootcamps for IT Support Specialists

Information systems bootcamps like DevBootcamp, Coder Academy, and Atlanta Code are examples of IT support specialist bootcamps. You can even focus your research to search for a bootcamp that provides financial aid and help with job placement.

Vocational Institute

Higher education institutes known as vocational schools offer skill development for jobs in practical sectors. The training required for this career can be obtained by enrolling in a computer science course at a vocational school.

Neighborhood College

A community college can be used as a replacement for a traditional institution. In addition to providing a choice of associate’s degree and certification programs, community schools are far less expensive than four-year universities. It would take roughly two years to complete an associate’s degree program in information technology, computer engineering, or some other IT-related field. Community College of Massachusetts and Philadelphia Bay Community College are the top state schools for computer engineering and other related courses.

Degrees for IT support specialists

A bachelor’s degree in computer engineering or information technology is the most common educational path for a career as an IT support specialist. You can finish the degree program in around four years and will be fully prepared for employment.

A master’s computer science degree is also an option; this would need an extra two years of study. But, unless you plan to pursue senior IT employment immediately after graduation, it is typically not necessary.

How to Get the Job Interview You Want as an IT Support Specialist

You should review your pertinent IT knowledge and abilities, as well as conduct research on the IT infrastructure of your possible employer, to be well-prepared for your IT support specialist position interview. A few of the most typical inquiries made to applicants during the interview are listed below.

Practice questions for job interviews with IT support specialists


It’s a great career preference if this is a sector that intrigues you. The need for IT support personnel will continue to rise as long as technology advances and more elements of life shift online. This well-paying, secure employment provides stability, chances for growth, and a strong foundation from which you’re able to investigate other IT specialties.

Frequently Asked Questions about IT Support Specialists

Sure, a coding bootcamp can prepare you for a career in IT support. A coding bootcamp is a brief, technical skills training course that aids in preparing you for employment in the IT industry. Coding bootcamps provide a wide range of job preparation services, such as help with portfolio development, resume evaluation, and interview practice. Numerous bootcamps also guarantee employment. This means that if you are unable to find employment within six months of graduating, you will receive a complete tuition refund.

If you possess a college degree or technical experience, you can work from home as an IT support professional by obtaining an online Bachelor’s computer science degree or by enrolling in an online coding bootcamp. To learn the necessary skills, you can also sign up for appropriate online computing classes provided by MOOC platforms like Coursera and Udemy.

Sure, by participating in online computer science classes or joining information technology bootcamps, you can become an IT support specialist without the need for a degree. To begin your career, you can also obtain a professional qualification. It’s crucial to keep in mind that the majority of businesses will want either an associate’s or a bachelor’s degree.

The difficulty of becoming an IT support professional is a topic of debate. It does, however, necessitate less formal schooling than many positions in the computer sector. Nothing prevents you from trying this field if it interests you.

The average annual wage for an IT support specialist is about $55,510, according to the Bureau of Labor Statistics (BLS). However, salaries for network support specialists are marginally higher than those for user support specialists. The average annual salary for the second category of IT support specialists is $52,690, compared to $65,450 for the first.

Customer and technical service expertise, as well as analytical, interpersonal, and problem-solving abilities, are prerequisites for IT support specialists.

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