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20 People Skills You Can Use at Work and List on Your Resume

people skills are the threads that weave the fabric of successful human interactions.

Today’s workplace demands more than just industry-specific skills and specialized technological expertise. Employers also seek candidates with soft skills like communication and moral character. You can contribute more to a productive workplace the more people skills you learn and use. Here are 20 of the most important people skills, along with recommendations for how to highlight them in your resume.

What Exactly Are People Skills?

Your ability to build effective and positive relationships at work is a result of your people skills. It’s important to take other people’s sentiments, opinions, and circumstances into account when interacting with coworkers. You can connect with team members and develop courteous connections with senior executives by using these abilities. A resume’s objective or summary, skills section, and job history are all places where employers check for these qualifications.

People skills, also known as interpersonal skills or soft skills, refer to a set of abilities and qualities that enable individuals to effectively interact, communicate, collaborate, and build positive relationships with others. These skills are essential in personal and professional settings and play a crucial role in how individuals navigate social interactions and work effectively in teams. People skills encompass various attributes and behaviors, including:

  1. Communication: Effective communication is at the core of people skills. It involves not only the ability to express ideas and information clearly but also active listening and empathy to understand others’ perspectives and needs.
  2. Empathy: Empathy is the capacity to understand and share the feelings and emotions of others. It involves being sensitive to others’ experiences and demonstrating compassion and support when needed.
  3. Active Listening: Active listening entails giving full attention to the speaker, asking clarifying questions, and providing feedback to ensure that the message is understood correctly. It demonstrates respect and fosters better understanding.
  4. Conflict Resolution: Conflict is a natural part of any relationship or team dynamic. People skills include the ability to manage conflicts constructively, find common ground, and work toward mutually beneficial solutions.
  5. Teamwork and Collaboration: The ability to work collaboratively in a team is a key people skill. It involves contributing to team goals, respecting diverse viewpoints, and valuing each team member’s strengths.
  6. Adaptability: Being adaptable and open to change is crucial in today’s dynamic work environments. People with strong people skills can adjust to new situations, processes, and personalities with ease.
  7. Leadership: Leadership skills, even in non-managerial roles, are a part of people skills. Effective leaders inspire and motivate others, provide guidance, and lead by example.
  8. Conflict Resolution: Conflict is a natural part of any relationship or team dynamic. People skills include the ability to manage conflicts constructively, find common ground, and work toward mutually beneficial solutions.
  9. Negotiation: Negotiation skills are important in both professional and personal contexts. Effective negotiators can reach mutually satisfactory agreements while maintaining positive relationships.
  10. Cultural Sensitivity: In an increasingly diverse world, understanding and respecting cultural differences is crucial. People skills include being culturally sensitive and aware of cultural nuances in communication and interactions.
  11. Time Management: The ability to manage one’s time effectively and prioritize tasks can improve productivity and reduce stress, contributing to better relationships in both personal and professional life.
  12. Problem-Solving: People with strong people skills are often adept problem-solvers. They can analyze situations, identify solutions, and work collaboratively to address challenges.
  13. Positive Attitude: Maintaining a positive and optimistic outlook can contribute to a more pleasant and productive atmosphere in both personal and professional settings.

People skills are valuable in nearly every aspect of life. They enhance personal relationships, contribute to a harmonious work environment, and are highly sought after by employers in various industries. Developing and honing these skills can lead to improved communication, greater interpersonal effectiveness, and more fulfilling interactions with others.

20 People Skills That Will Make You Successful At Work

Apply the following people skills to foster a fruitful and supportive work environment:

1. Leadership

You can demonstrate your capacity to assume additional responsibility and mentor people at work by demonstrating your leadership abilities. You can demonstrate leadership by organizing and assigning duties, or by offering to assist with a project. Give instances where your input helped a team achieve success to emphasize these people skills on your CV.

2. Empathy

An essential people skill for the workplace is the ability to read others’ emotions and react in a way that demonstrates your understanding. Relationships are strengthened when team members are treated with empathy and support. Additionally, if you want to apply for managerial positions, this expertise may be crucial. List the instances in which you supported colleagues by recognizing their worries.

3. Integrity

It’s important in the workplace that you convey your thoughts and behaviors honestly. Employees who appreciate honesty and act morally even when unsupervised contribute to creating a strong workplace culture. Include specifics about a period when you behaved honorably by resolving the issue when you list previous employment on a resume. For instance, describe how you assisted in fixing a payroll error that resulted in an overpayment or how you treated corporate property with respect.

4. A flexible mindset

Open-mindedness in the job environment entails maintaining a flexible perspective on any circumstance or choice. Try hearing all the choices and viewpoints from the other team members before making a decision. Describe a situation in which you made a decision based on input from your team to demonstrate this quality on a resume. You might also describe how you weigh different techniques to select the best one.

5. Fairness

Fairness in the place of work demonstrates your capacity for thought and consideration of others. Fairness is a desirable trait in leaders. Include examples of the way you treated team members fairly while balancing the demands of the organization to demonstrate this competence on your resume. This could serve as an illustration of how you chose to designate one team member as the project leader due to her position of seniority within the organization or why you chose to work with a newly recruited team member due to his subject-matter expertise.

6. Teamwork

Teamwork is a vital trait that enhances your ability to communicate with others. Many professions operate as a team where experts collaborate to finish tasks and come up with answers to problems. You can apply this talent through sharing responsibilities, contributing ideas, and paying attention to recommendations and ideas from coworkers, among other things. By including team projects in your job history, you can demonstrate your aptitude for working in a group on your resume.

7. Active listening

Eye contact and attention are required for active listening. When you actively listen, you take in, consider, and reflect on what the other speaker is saying. Asking questions and delaying your response until the other person has completely concluded their view will demonstrate this trait to potential employers during an interview. Explain how you assisted a team member in a circumstance by paying attention to their requirements if you want to demonstrate this talent on a resume.

8. Charisma

One distinctive trait to demonstrate in the workplace is the capacity to put other people at ease and pique their interest in your personality. Your words and deeds will catch people’s attention when you have charisma. Building connections with prospective clients can result in a commercial contract; therefore, this is a useful talent in sales. To demonstrate this on a resume, use instances such as how you closed a transaction or attracted new clients.

9. Humility

Being modest demonstrates to others your openness to learning. It demonstrates your awareness of your constraints as well as your appreciation for other people’s opinions. You can demonstrate humility by using precise language when describing your qualifications and experience. When you realistically describe your skills in an interview or resume while minimizing the level of praise you give yourself, it demonstrates to prospective employers that you are a humble job applicant.

10. Trust

Working with colleagues requires a lot of faith in other people. Working in an environment where people respect you and you respect them requires trust. Trust in the workplace frequently entails giving another team member the freedom to do a task on their own. When describing your employment experience on a resume, consider examples like this one.

11. Friendliness

Any organization benefits from developing relationships with transparency and kindness. Others may feel more at ease in the workplace if you’re a friendly colleague. Other people skills, like listening and civility, are used to be friendly. Give an instance of how you developed a positive relationship, like mentoring, or describe a time you collaborated with team members to create successful results to demonstrate this talent on a resume.

12. Kindness

Interacting with people at work requires demonstrating consideration for others. Providing support and being generous are two examples of how to treat people well. On your resume, emphasize this and provide instances of how you go out of your way to support and uplift your team members.

13. Positivity

Choosing to retain a positive outlook at work contributes to maintaining a tranquil and pleasant work atmosphere. Positive and uplifting people tend to attract greater interaction with others. Maintaining a positive outlook can influence how a team handles problems and finds solutions when they arise at work. You can demonstrate this in your resume by describing a challenging situation in which you didn’t give up.

14. Adaptability

The ability to adapt is a crucial skill for the profession. The demands of the customer change along with market movements. You become more productive and beneficial to any firm when you modify the way you operate and realign your objectives with organizational changes. On a resume, highlight this quality with an illustration of how you changed your plans to achieve success in the workplace.

15. Assertiveness

Being assertive on the job entails speaking out for oneself in a polite but assured manner. Being assertive enables you to react truthfully to demands, including developing the ability to decline when necessary. When you come up with a strategy to streamline a procedure, you can utilize this talent to voice your opinion to both coworkers and managers. For instance, you may include on your CV how you proposed and started a new system for organizing client reviews.

16. Self-assurance

It is easier to prove your worth to team leaders and other teammates when you have confidence in your skills and accomplishments. Your body language and language choices in a professional setting should reflect confidence. However, you can demonstrate this to prospective employers by providing information about your prior employment in a resume.

17. Persuasiveness

It can be necessary for you to influence others to embrace your opinions or positions. Whether you work in sales or a different field, it can be beneficial to you to learn negotiation techniques. Present a well-reasoned case before being prepared to offer a compelling argument in opposition to criticism if you want to employ this ability at work. Your CV serves as a persuasive tool for potential employers. As you mention your skills and employment history, make sure to use precise wording to communicate your experience.

18. Insight

Employers can benefit from your ability to analyze a situation and predict potential consequences. You may estimate market movements and assess the success of organizational strategy with the use of insight. By contributing ideas that raise the caliber of a project, you can help your team. For your resume, describe a time when you helped a team by sharing your knowledge.

19. Conflict resolution

Professionals who can ease tension and resolve disputes among coworkers are needed in the workplace. When resolving a conflict between coworkers, put this talent to use by being empathic and actively listening. Explain how you resolved a dispute by mediating it and assisting all parties in finding a workable solution to emphasize this on your resume.

20. Self-Discipline

A crucial professional characteristic is the capacity for self-control in the job. You can create and sustain relationships at work with the aid of this ability. As supervisors and managers serve as role models for their teams when it comes to organizational principles, it is also a crucial leadership attribute. The ability to maintain composure under pressure is a prime instance of this people skill for a resume.


In conclusion, people skills are the threads that weave the fabric of successful human interactions. They encompass a wide array of abilities, from effective communication and empathy to conflict resolution and teamwork. These skills are not only essential for building and maintaining positive relationships but also for excelling in the professional world. In an increasingly interconnected and diverse society, the significance of people skills cannot be overstated. Whether in the workplace, social settings, or personal relationships, individuals who cultivate and prioritize these skills are better equipped to navigate the complexities of human interaction and contribute to a more harmonious and cooperative world.

Frequently Asked Questions about People Skills

  1. What are the most important people skills in the workplace?
    • In the workplace, important people skills include effective communication, active listening, teamwork, adaptability, leadership, and conflict resolution. These skills contribute to a positive work environment and productive collaborations among colleagues.
  2. Can people skills be learned and improved over time?
    • Yes, people skills can be learned and improved through practice and self-awareness. Many individuals undergo training, attend workshops, or seek coaching to enhance their interpersonal abilities. Continual self-reflection and feedback from others can also aid in skill development.
  3. Why are people skills important for career success?
    • People skills are essential for career success because they enable individuals to build strong professional relationships, work effectively in teams, and communicate their ideas and contributions clearly. Employers highly value employees with strong people skills as they contribute to a positive workplace culture and often lead to better job performance.
  4. How can I assess my own people skills?
    • Self-assessment of people skills involves reflecting on your communication style, ability to listen actively, handle conflicts, and collaborate with others. Seeking feedback from colleagues, friends, or mentors can provide valuable insights into your strengths and areas for improvement.
  5. Are people skills equally important in personal and professional life?
    • Yes, people skills are crucial in both personal and professional life. They contribute to healthier personal relationships, effective communication with family and friends, and the ability to navigate social situations. In the professional realm, they are key to career advancement, leadership roles, and overall job satisfaction. Effective people skills bridge the gap between personal and professional success.

These frequently asked questions shed light on the importance of people skills, their role in personal and professional life, and the potential for individuals to develop and enhance these critical abilities.

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